SUMMARY: Under Practice Manager supervision, performs duties relative to the day-to-day front and back office operations of the department. Supports the practice manager in maintaining a patient centric focus. Responsible for assisting with physician schedules, building scheduling templates, and supporting the clinic workflow process. In partnership with the Practice Manager, monitor metrics such as patient access, no show rates, timely scheduling of patient follow ups, AccuReg results, payor selection, patient wait times, and authorizations as well as several other indicators. Maintains proficiency as a super user in the clinic's EMR systems. Maintains expertise in terms of ASR & ACT job accountabilities and provides support to frontline staff engaged in a variety of work related to the front and back end processes. Responsible for assisting the Practice Manager with training and development of the staff.
REQUIREMENTS: This position requires a high school diploma or GED as well as a minimum three (3) years related experience. Five (5) years increasingly responsible experience which demonstrates proficiency in the skills and knowledge required to perform the job is preferred. Leadership experience is preferred. Strong knowledge base of Ambulatory services within a hospital setting is required. Strong verbal and written communication skills are required.
POSITION DETAILS: Full time, 80 hours per pay period
Valley Children’s Healthcare – one of the largest pediatric healthcare networks in the nation – provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. Our independent, nonprofit network offers highly specialized medical and surgical services to treat conditions ranging from common to the most unusual and complex at our 356-bed children’s hospital as well as through partner hospitals, specialty care centers, satellite practices and primary care services. Our family-centered, pediatric services extend from a leading pediatric cancer and blood diseases center on the West Coast, and our pediatric heart center known for its expertise and pioneering treatments, to our Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area.
Valley Children’s consistently ranks at the top of our peer group for quality patient outcomes, patient satisfaction and nursing excellence. Recognized as a Magnet® designated facility since 2004 and granted the gold-level Beacon Award for Excellence™ in critical care, Valley Chil...dren’s neonatal and pediatric intensive care units achieve some of the lowest mortality rates in the country while treating some of the sickest kids.
In affiliation with Stanford University School of Medicine, Valley Children’s Pediatric Residency and fellowship programs provide first-class training for the next generation of pediatricians and pediatric surgical and medical specialists. With more than 550 physicians and 3,400 staff, Valley Children’s partners with other providers and organizations throughout our 12-county service area to support delivering the best care to kids closer to home.