Operator Services Team Lead, Part-time in Houston, TX for Harris Health System

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Operator Services Team Lead, Part-time

Job SummaryEssential employee expected to be a subject matter expert and point of contact for a 24 x 7, 365 day a year call center. Handles escalated issues and resolves on-call scheduling issues. Supports and guides Operator Services representatives to improve quality through mentoring, monitoring, auditing and providing feedback concerning processes and procedures. Receives incoming phone calls for patient/general information. Activates Facility, Medical, and Security alerts timely and accurately per departmental procedures and Harris Health System's policies. Performs requested paging of personnel timely and accurately. Answers the Ask My Nurse line; documents and prioritizes the telephone encounter with symptoms and l

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